Definitions and Interpretation
Switch Protocol, Serenity Method, Cognitive Deletion and neuro switching are all registered trademarks of Lark Holdings Limited (incorporated in HK)
“The Switch Protocol” means the Switch Protocol online courses owned, marketed and sold by Lark Holdings Ltd and available to be purchased for viewing online only via a Computer, Tablet, mobile phone or such other similar device.
“Related Products” include, but are not limited to the following products owned, marketed and sold by Lark Holdings Ltd: The Speed Technique, Fast Phobia Cure, The M.I.N.D Protocol, Panic Attack Talk Down, Stop Smoking For Good, The Sleep Training System, The Serenity Method, Guided Meditation Training, Serenity Breathing Training, The CSI Method, Serenity Support Emails and any other products that might be available to be purchased on the Members Site.
“Course” means The Switch Protocol and/or the Related Products, or any one of them.
“Single User Licence” means that the access to the purchased Course is limited to only one specific person for the duration of the access and may not be passed on or sold to any 3rd party at any time or for any reason.
“Members Site” is the online portal which hosts the Course contents available on the URL https://www.serenity-academy.
“Extra Support Package” includes Panic Attack Talk Down programme and 7 consecutive days of daily MP3 voice notes from Lawrence which can be accessed via the Members Site.
“We” means FOF Digital Limited (registered office 19 Diamond Court, Opal Drive, Milton Keynes, MK15 0DU) acting as administrators on behalf of Lark Holdings Ltd and “Us” and “Our” shall be read accordingly.
“You” means the person buying a Course for themselves or the person for whom they have purchased it for, or both. “Your” shall be read accordingly.
“User” means the person viewing a Course if they are different to the person who purchased it.
In purchasing any Course You agree to be bound by the terms of this agreement and We undertake to make whichever Course You have purchased available to You under the same terms.
- Price and payment
The price of each Course shall be the price set at the time of the acceptance of Your order. All prices set are inclusive of any applicable taxes. No access to a Course will be available until payment for the course has been made by You. Where the option is given to pay in instalments, a charge will applied to your original payment method on each instalment date that was advised to you prior to making the purchase. If any instalment payment should fail to process successfully on its due date, then access to all Courses will be suspended at that time until such time as that payment has been received. - Delivery/Access
Subject to 1 above, You will be given access to the Course You have purchased by way of a Single User Licence for the amount of time specified at the time of purchase. This will be via a unique login username and password to the Members Site which will be sent via the email address supplied at the time of the order and only once payment has been received. Access to, and viewing of, a Course is exclusively for You, unless we agree otherwise in writing. Not every Course is offered with offline access but where this is an option, we do not guarantee the ability to use the product offline. Constant access to the online Courses is not guaranteed and may be subject to the temporary interruption of service, from time to time (e.g. due to circumstances beyond our control where there is a failing in 3rd party supplies like power or web browser availability). - Money Back Guarantee/Refunds
The Money Back Guarantee is offered exclusively for purchases of The Switch Protocol only and claims must be made within 30 days of purchase and by email to mail@switch-protocol.com explaining why you felt the course did not help you and is subject to you genuinely completing the course. Please note that there will be a small admin cost of 5% of the original purchase price deducted from the refund to cover our merchant account fees for processing the original order and the refund. Claims that fall outside of this criteria will be rejected and may not be resubmitted. - Breach of Agreement
Each Course is copyright protected. Unless otherwise stated You are not permitted to download any Course to Your own device. Recording or Publishing of a Course is strictly prohibited and You may not share the unique login details with any other party and to do so is a breach of the terms of use of this agreement and is against the law. Please note that when You first login to view a Course we track Your IP address and if our tracking system records subsequent access from multiple IP addresses, this may be deemed a breach of this agreement whereby We reserve the right to permanently suspend Your access to the Members Site without notice and without penalty to Us. - Assignment
We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected. - Severability
If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply. - Third Parties
Any person not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only Lark Holdings Ltd, We and You (or your assignees permitted hereby) have rights and obligations under this contract. - Amendments and variations
We intend to rely on the written terms set out here in this document. You should therefore read the terms and conditions carefully before entering into the contract to ensure you are happy to be bound them. - No Partnership or Agency
Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions. - Advice and Medication
Please do not rely on any information contained within Our websites, general literature, emails, messages or any Course, Related Products or any of our personnel as an alternative to medical advice, treatment or care from a medical doctor or other professional healthcare provider. If you are in any doubt as to the information offered, always first consult a medical doctor or any other relevant professional for clarification on what You are, or are not, advised to act upon and in all cases do not stop taking any prescribed medications without the prior agreement of your medical doctor. - Testimonials
When You supply us with a testimonial and any images of You, You do so free of copyright and automatically grant Lark Holdings Ltd the right to use them to promote the effectiveness of the Courses in any media, in perpetuity, or until such time as you revoke that right, whereafter we will use our reasonable endeavours to remove the testimonial and/or images from any media that we directly control. From time to time actors may be used to portray a testimonial to protect the identity or image of the person who supplied it. - No Warranties
The information contained within a Course is provided without any guarantees, representations or warranties, expressed or implied. - Entire agreement
These Terms and Conditions together with the Terms Of Use Of Website (which can be found by clicking this link) and any specially agreed terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms and Conditions or not) other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud. - Your Data
We undertake to process your data in accordance with our Privacy Policy which can be found via this link. - Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in all respects in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.